Living Guide to Social Innovation Labs
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  • Introduction
  • Seeing
    • Understanding Complex Problems
      • Challenge Statements
      • Systems Thinking
      • Systems Mapping
      • Leverage Points
      • Wicked Questions
    • Design Research
      • Design Thinking
      • Ethnography
      • Interviews
      • Journey Mapping
      • Service Blueprint
      • Sensemaking
      • Dashboards
    • Systemic Design
    • Identifying and Engaging Key People
      • Stakeholders
      • Stakeholder Mapping
  • Doing
    • Co-Creation
      • Convening
        • Is Convening the Right Tool?
        • Types of Convening
      • Facilitation
      • Collective Impact
      • Ideation
    • Prototyping
      • Prototyping in a Lab Context
      • Testing
      • Types and Modalities
      • Prototyping Approaches
    • Scaling
      • Growth Thresholds
      • Scaling Up, Out, Deep
      • Tactics for Scaling
      • Scaling Strategy
    • Monitoring, Measuring and Communicating Impact
      • Types of Evaluation
      • Logic Models
      • Measures and Metrics
      • Standards of Evidence
      • Evaluating Complexity
      • Communicating Impact
  • Being
    • Innovation Labs and Process
      • Agile Project Management
      • Value Proposition
      • Theory for Change
      • Business Models
    • Resourcing and Team
      • Lab Partners
      • Team Expertise and Skills
      • Wellbeing of Remote Teams
      • Funding
    • Inclusion and Equity Practice
      • Power Structures
      • Innovation for Real Transformation
      • Truth and Reconciliation
      • Recommendations for Inclusive Practice
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  • Examples and Resources

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  1. Being

Innovation Labs and Process

Traditional approaches to problem-solving are no longer sufficient to tackle complex challenges.

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Last updated 5 years ago

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Defining Social Innovation Labs...

A social innovation lab is a process that is intended to support multi-stakeholder groups in addressing a complex social problem. - F. Westley, Professor of Social Innovation, WISIR

Social innovation labs are a new approach to address our most complex challenges. They are a strategy, a space and a practice. - Zaid Hassan, 10-by-10, author of Social Labs Revolution

Social innovation labs are small, specialized teams or units that support diverse stakeholders to address a complex social challenge collaboratively. - Joeri van den Steenhoven, Former Director, MaRS Solutions Lab

The features of social innovation labs influence how they bring about change, and their capacity for bringing about change.

The key qualities of a lab are that they:

  1. Are a separate team or unit with a mandate to bring about change

  2. Provide a safe and creative space to explore and experiment with new ideas

  3. View innovation as a discipline, and have the competency to manage the innovation process from problem analysis to market introduction

Value of Labs: 3 Stages of Innovation

As our world becomes increasingly complex, so too are our problems. Across society, there is growing recognition that our traditional approaches to problem-solving are no longer sufficient to tackling complex problems; problems to which there are no easy answers, and answers that demand action by many different individuals and organizations.

To bring about change, we see three important stages of innovation that social innovation labs can help with:

1) CREATE NEW WAYS TO UNDERSTAND PROBLEMS

In order to address complex challenges, we need to understand them in new ways. Complex challenges are comprised of individuals (users), organizations (institutions), and their interactions with one another (the system). The first step to solving a complex problem more effectively and collaboratively is to see it from these different perspectives. We can apply different methodologies from design thinking and systems thinking in order to do so.

2) ENABLE NEW SPACES FOR TESTING AND EXPERIMENTATION

We need to create spaces for trying out new ideas, through facilitated processes. Once promising ideas are identified, we can prototype and test them. Social innovation labs play an important convening role here for diverse stakeholders: to create space to develop new solutions collaboratively.

3) CREATE NEW WAYS TO ADOPT AND SCALE PROMISING SOLUTIONS

Once promising ideas are tested and evidence is created, those solutions can be adopted and scaled. This often requires deliberate strategies and sometimes even new policies, instruments or capacity-building activities to support the adoption and scaling. Innovation labs can play a role in designing such strategies, and in some cases even implementing parts of them.

Internal Labs

External Labs

Help transform a large organization, or help solve complex organizational challenges

Help solve complex challenges that require cross-sectoral collaboration

Bring different units, departments or agencies from across the organization together

Bring different stakeholders from across society together, e.g. government, private sector, academia and NGO’s

Often also bring outside experts and ideas into the organization

Function as neutral convener and facilitator

Often report directly to central management (e.g CEO)

Are independent and/or governed by multiple stakeholders

Examples and Resources

Additional Resources

Tiesinga, H. & Berkhout, R. (Eds.) (2014). Labcraft: How innovation labs cultivate change through innovation and collaboration. Labcraft Publishing.

A set of practical tools to trigger and support social innovation is available in Nesta's Development, Impact & You Toolkit. You can watch a video about it here:

Duggan, K. Dahl, S. & Roberts, I. (2016). Designing for Public Services. Nesta, IDEO, Design for Europe.

Eisenstadt, M. & Hassan, Z. (2016). The Social Labs Fieldbook: A Practical guide to solving our most complex challenges.

Kieboom, M. (2014). Lab Matters: Challenging the practice of social innovation lab practices. Kennisland.

InWithForward. Compendium of Learning Materials.

Papageorgiou, Kyriaki (2017). Labs for Social Innovation. ESADE Institute for Social Innovation.

The Innovation Lab Insight Center: Articles, case studies and resources and social innovation labs. (2014). The Bridgespan Group and The Rockefeller Foundation.

Social Innovation Generation (SiG) Knowledge Hub: Learning Resources for Social Innovation. (2013).

Westley, F. & Laban, S. (2014). Social Innovation Lab Guide. Waterloo Institute of Social Innovation and Resilience.

http://diytoolkit.org/about/
http://www.nesta.org.uk/blog/introducing-designing-public-services-practical-guide
http://social-labs.com/fieldbook/
https://www.kl.nl/publicaties/lab-matters-challenging-the-practice-of-social-innovation-laborat/
https://inwithforward.com/learning-2/
http://itemsweb.esade.edu/research/Labs-Social-Innovation-ESADE.pdf
http://www.bridgespan.org/Publications-and-Tools/Innovation-Labs-Insight-Center.aspx
http://sigknowledgehub.com/
https://uwaterloo.ca/waterloo-institute-for-social-innovation-and-resilience/sites/ca.waterloo-institute-for-social-innovation-and-resilience/files/uploads/files/10_silabguide_final.pdf
Source: Radius SFU, Converge Conference
The unique value that a social innovation lab can bring.
Source: MaRS Solutions Lab